Outsourcing medical billing is a major decision for any healthcare practice. The right medical billing partner can help reduce claim denials, accelerate cash flow, and free your team to focus on patient care. But with so many companies offering medical billing services, how do you know which one is the right fit?
At Outsource Receivables Inc. (ORI), we understand that every practice has unique needs. To help you evaluate potential billing partners, here are seven essential questions to ask before making your decision.
1. Do They Specialize in My Type of Practice?
Medical billing is not one-size-fits-all. Whether you operate a family practice, a surgical center, or a mental health clinic, your billing needs will differ. Look for a company with experience in your specialty. ORI has worked with a wide range of specialties including OBGYN, podiatry, therapy, and behavioral health—giving us the insight needed to maximize reimbursements and reduce errors.
2. How Do They Handle Denied Claims?
Denied claims can cause serious revenue delays. A reliable billing partner should have a defined, proactive process for handling denials. At ORI, we review and resubmit denied claims within 48 hours on average, with the goal of turning rejections into revenue without disrupting your cash flow.
3. What Level of Transparency and Reporting Do They Offer?
You need to know how your revenue cycle is performing. A good billing partner provides real-time reporting, so you’re never in the dark. ORI’s clients benefit from custom dashboards and regular performance reviews, giving them clear visibility into collections, claim status, aging A/R, and more.
4. Will Their Technology Integrate With My Existing Systems?
A smooth transition is crucial. Make sure your billing partner can work within your current EHR and PM systems without forcing a platform change. ORI’s MedBizCloud tools integrate with most software systems, so there’s no disruption to your workflow.
5. What Is Their Track Record With Compliance and Security?
Billing partners handle sensitive patient data and must adhere to HIPAA and other compliance standards. Ask how they manage data security, staff training, and system protections. ORI follows strict compliance protocols and uses secure, encrypted platforms to protect patient information.
6. How Responsive Is Their Support Team?
Quick, knowledgeable support is essential—especially when billing issues arise. ORI responds to 95 percent of patient inquiries within two hours and offers dedicated account managers to keep your practice informed and supported every step of the way.
7. Can They Show Me Measurable Results?
Ask for real numbers—how they’ve helped practices reduce denial rates, improve collections, or save time and money. At ORI, we guarantee results: clients save an average of 15 percent compared to in-house billing costs, and we work to keep accounts over 90 days at less than 10 percent.
Final Thoughts
Choosing the right medical billing partner requires more than just a quick comparison. By asking the right questions and focusing on experience, transparency, support, and measurable outcomes, you can find a partner who truly strengthens your practice’s financial health.
If you’re ready to explore how ORI can become your trusted billing partner, reach out today for a free financial assessment.