Medical Billing Blogs
Communication in era of COVID-19 has shifted the ways in which patients and providers are able to convey information; whether it’s before, during, or after the appointment. If your clinic wants to maintain your cliental, then proper communication and offering contactless options is a big part of building trust.
In our modern and soon-to-be post-COVID era, it’s more important than ever for clinics to update the ways they can stand out to potential patients. The healthcare industry is consistently evolving, so many patients expect the same of their providers. However, what does “standing out” entail?
The complexity of medical billing can often put unnecessary stress on a clinic, which causes system error, manual error, or both. Essentially, while some clinics’ revenue suffers due to overworked or inexperienced billers, it can also be caused by a bad system. Even if a software works well for another similar office in the area, that doesn’t mean that it adequately serves all the needs of your staff. However, a lot of clinics don’t realize that until they’ve already spent the time learning and implementing the new software.
When you’ve finally decided that outsourcing is the best option for your clinic, then the next step is trying to find the right company to take it over. Essentially, the transition will be your first interaction with the company, so you want them to be up to the task. While doing your research and contacting the company for more info, ask about the clinics they’ve worked with before, how they keep their staff up to date on billing codes, and if they’ve been adapting to the telehealth needs. Here are a few ways ORI can improve your daily and long-term billing needs:
The first few months of the year are often a less busy time for clinics as deductibles reset; additionally, they might still be feeling the effects of COVID-19 complicating the healthcare system. In other words, this is the perfect time to evaluate and reinforce a productive billing system—especially since you might still be catching up on billing needs from the busy fourth quarter. While your front desk waits for appointments to pick up, this is a great time to assign them to review your 2020 and follow-up on payment needs.