As healthcare providers transition to remote services, they have been searching for the right software to meet COVID-19 guidelines while also keeping in mind the safety and privacy of their patients. Here are two telehealth software platforms we’ve found that are ideal for getting started in remote work:
A HIPPA-compliant and user-friendly software, Doxy.me has a number of attractive features that make it a simple, effective solution for telemedicine services while protecting patient privacy through encrypted point-to-point connections. As a newer option to the telemedicine scene (released in 2014), it has gained a steady following by expertly serving over 50,000 providers with its modern, simple design.
Doxy.me can also bridge the gap in situations where a telemedicine interaction does not need or cannot access a full video connection. For example, a quick text conversation would work better for a simple follow up, but clinicians are limited when sending standard texts, specifically SMS, since they are not HIPAA compliant. Doxy.me solves this by offering Live Chat, which can be used for text-based communication while maintaining PHI security. In addition, Doxy.me offers a robust browser-based platform; when patients login, they’re greeted with a Check In, designed to be simple and welcoming at the same time. On the other side, clinicians have a Patient Queue screen, which allows the clinician to see which patients have checked in and are ready for their session.
A user-friendly software that allows providers to offer HIPAA-compliant videos across a huge variety of communication platforms, which include popular options like Skype, Zoom, Facetime, Google Hangouts, Polycom, Vidyo, and more. In that way, providers can choose which communication platform lines up with their needs and their patient needs. One of their beneficial features is its virtual receptionist tool that connects sessions with a direct call. If your clinic chooses to use Skype for your video communication, and your patient uses Facetime, you can still communicate through SimpleVisit’s software. This makes it easier for your patient, so they don’t have to download unfamiliar apps and learn them.
If your clinic does prefer patients use the same platform, there are some benefits to that as well. While still complying with HIPPA guidelines, you can use the other platforms desired features which could include instant messaging, file sharing, and screen sharing. A majority of the more popular video platforms can also be used across most devices, making it easy to reach your patients from wherever. If you are contacting the patient on a tablet, they can answer on their smartphone. These key features make SimpleVisit a great option for providers looking to go digital.
We hope these two options will help your clinic transition to an effective telehealth system as we continue to develop strategies for the new normal of COVID-19. If you have questions about how software can improve your daily processes and billing procedures, give the experts at Outsource Receivables a call.