Consumers are shopping for healthcare just like they do other large purchases. This has been a trend for some time now since high insurance deductibles have caused the percentage of out-of-pocket expenses to rise. With this trend, it’s more important than ever for... Read Full Post →
Consumers are increasingly shopping to find not only the best healthcare, but also the best price for the services they need. A variety of factors influence the price associated with healthcare. Clinic overhead, target market, location, and insurance all affect... Read Full Post →
As day-to-day representatives of the organizations we serve, how do we recognize if we are really listening to, understanding, and connecting with our patient, vendor and client needs? How are we checking our understanding and ensuring satisfaction when providing... Read Full Post →
Lunch & Learn’s are a good opportunity to target skill sets and techniques that we may already have, but don’t always remember to use day to day. An example is our day to day communication and focusing on the messages we send, intentionally or... Read Full Post →
As you analyze your current collections strategy, it’s critical to assess collection of patient balances after insurance has processed. Consumer-driven and high-deductible health plans has necessitated other time-of-service collections strategies. While collecting... Read Full Post →
