Privacy Policy
Effective date: September 8, 2026
Outsource Receivables, Inc. (“ORI,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we handle information collected through outsourcereceivables.com (the “Site”). It applies to the Site only. Information we process on behalf of healthcare provider clients under a services agreement and Business Associate Agreement is governed by those agreements and applicable law, not by this policy.
Do not send patient information through this Site
The Site is for general business inquiries. Please do not submit protected health information, patient records, claim detail, insurance identifiers or any other sensitive patient data through a web form or email. Our client support portal at support.outsourcereceivables.com is limited to an account number and patient initials, and no protected health information should be entered there either. If you need to send patient data, contact us at (866) 585-2800 and we will provide a secure method.
Information we collect
Information you give us. When you complete a contact form, request a free financial assessment, subscribe to updates or email or call us, we may collect your name, practice or organization name, job title, email address, phone number, city and state, and the details of your inquiry.
Information you submit through the client support portal. Authorized client users may submit an account number and patient initials to open or track a support ticket, along with their own contact details. We do not request or accept protected health information through the portal.
Information collected automatically. Like most websites, we automatically collect limited technical information such as IP address, browser and device type, operating system, referring page, pages viewed, and dates and times of access. We use cookies and similar technologies for this purpose.
Information from third parties. We may receive information from analytics and advertising providers, and from publicly available business sources, to help us understand Site performance and reach relevant audiences.
How we use information
We use information to respond to your inquiry, provide the free financial assessment you requested, operate the client support portal, deliver and improve the Site, send business communications and updates you have asked to receive, measure marketing performance, protect the security and integrity of the Site, and meet legal and contractual obligations.
How we share information
We do not sell your personal information. We share it only with service providers who support our business, such as website hosting, analytics, email delivery and CRM providers, and only as needed to perform those services; with professional advisors; when required by law, subpoena or lawful request; and in connection with a merger, acquisition or sale of assets, subject to this policy.
Cookies and analytics
We use cookies, tags and similar technologies to operate the Site, remember preferences and measure traffic. Today we use Google Analytics 4, delivered through the Google tag and Google Tag Manager. If we add advertising or email marketing technologies to the Site, we will update this section. You can control cookies through your browser settings, and you can opt out of Google Analytics using the browser add-on Google provides. Blocking some cookies may affect how the Site works.
Advertising
We may use Google and Meta advertising services to show our ads on other sites and platforms, including to people who have previously visited the Site. These providers may set their own cookies. You can adjust ad personalization in your Google and Meta account settings.
Data security
We maintain administrative, technical and physical safeguards designed to protect information in our care, including access controls, encryption in transit and staff training. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data retention
We keep inquiry and marketing information for as long as needed to respond to you, maintain our business records and comply with legal obligations, and then delete or de-identify it.
Your choices and rights
You can unsubscribe from our marketing emails at any time using the link in any message. Depending on where you live, you may have the right to request access to, correction of or deletion of your personal information, or to object to certain processing. To make a request, contact us using the details below. We will verify your request before acting on it and will respond within the time required by applicable law.
Third party links
The Site may link to third party websites and resources. We are not responsible for their content or privacy practices. Please review their policies.
Children’s privacy
The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last revised. Material changes will be posted on this page.
Contact us
Outsource Receivables, Inc.5354 Edgewood Dr, Mounds View, MN 55112
Phone: (866) 585-2800
Email: privacy@outsourcereceivables.com