In recent years, the healthcare industry has witnessed a profound shift, particularly concerning patient access and the operations of medical practices. As if managing patient care wasn’t challenging enough, the sector now contends with factors ranging from pandemics to staffing crises. To paint a vivid picture, the August 2023 MGMA Data Report unveiled some startling insights about these changes. Let’s delve into these disruptions and identify how the industry is adjusting to ensure patients get the care they need.
Understanding the Disruptions in Healthcare Operations 
The Era of Pandemics
COVID-19 turned our world upside-down, especially for healthcare operations. No longer was it business as usual; hospitals and clinics had to change their practices rapidly. Whether it was setting up isolation units, ensuring safe distancing, or tackling the surge of patients – the industry had its work cut out.
The Great Resignation
However, the challenges didn’t stop there. Soon after, we encountered the “Great Resignation”. Many medical professionals, burdened by the constant pressure, began quitting. Medical practices were hard-hit, grappling with an unprecedented number of vacancies, which led to overburdened remaining staff and interrupted services.
Strategies Adopted
So, how did the industry respond? Innovatively. We saw adjustments in staffing models, with many facilities hiring temporary workers or transitioning part-timers to full-time roles. There were changes in schedules to accommodate the staff’s needs, and workflows were revamped to be more efficient.
Consequences of Staffing Challenges
Skyrocketing Turnover Rates
One of the most evident consequences was the staggering turnover rates. Front office staff, clinical support, and even those in business operations were not immune. Many practices witnessed multiple resignations in a short span, making continuity of care a genuine concern.
Reduced Weekend Hours
With fewer hands on deck, many healthcare facilities had no choice but to cut down on their operational hours. The most affected? Weekend hours. This reduction not only affected patients needing urgent care during weekends but also meant a backlog come Monday morning.
Operational Impact
This staffing crisis put an undeniable strain on healthcare services. Waiting times increased, many elective procedures got postponed, and patients felt the impact directly. It wasn’t just about longer wait times, but also the quality of care, with overworked staff and lesser time per patient.
Innovations and Adjustments for Improving Patient Access
Embracing Telehealth
The silver lining? The industry’s increased inclination towards telehealth. It’s not just a fad; it’s a significant game-changer. With telehealth, patients could get the consultation they needed without stepping into a hospital. This not only reduced physical wait times but also made healthcare accessible for those who couldn’t travel.
Streamlining Appointments
With the staff crisis, came the realization that the traditional method of scheduling might not cut it anymore. Many practices started offering more flexible appointment slots, same-day bookings, and optimizing doctor-patient time to reduce overall patient wait times.
Reducing No-Shows and Rescheduling
Another area that saw innovation was in reducing patient no-shows. With the use of technology, reminders, and flexible rescheduling options, practices reported fewer no-shows. Plus, the option for patients to easily reschedule within a month meant better adherence to medical advice and consistent care.
Conclusion
In the wake of numerous challenges, the healthcare industry has displayed resilience and adaptability. From tackling the effects of a global pandemic to handling an unforeseen staffing crisis, the journey has been anything but smooth. Yet, with innovation and an unwavering commitment to patient care, there’s hope on the horizon.
Stay tuned for Article 2 where we’ll discuss the financial strains on medical practices, the seemingly slow adoption of value-based care, and delve into patient perspectives and what the future might hold in these changing times.