USA“When our client first opened their medical clinic the selection of the back office technology and billing system was their first mistake. On top of this, the system was not setup correctly. The workflow was made up of lots of photo copies and papers moving about. Soon thereafter, the claims were delayed and rejected with coding errors and billing mistakes. The clinic staff didn’t follow up consistently with payers and patients who failed to pay. Soon the A/R was out of control and cash flow was a daily issue. It was high-time to look at medical billing outsource companies…”

Fortunately, it wasn’t too late when Outsource Receivables was called in to assist as an medical billing outsource company. Soon, a clear direction emerged to get the clinic back on track. A more robust practice management system was setup correctly with ORI’s expertise. An electronic medical records system was chosen by the practice that met the budgetary and clinical requirements and integrated with the practice management system. The old accounts receivables was worked down and the system retired. After just a few months the clinic administrator was breathing easy with the knowledge of where the business was at and a vision and plan for growth as an independent medical clinic.”

In this situation as always, choosing the right outsource medical billing company was crucial. ORI applied a “hands-on” approach that didn’t look for excuses – but looked for solutions. Getting paid on a contingency rate meant that if the clinic was not making money then neither would ORI and that’s why guarantees were provided that set the standard and made sure everyone had “skin in the game.” This approach was just what the clinic needed. The strong leadership, expertise and direction that ORI provided got the clinic back on track.

Interestingly, at the outset of the relationship the biggest challenge to accepting an outsource medical billing solution was idea of an off-site service. How can the complexities of medical billing be handled across an administrators desk, much less across state lines?

ORI has been working across multiple states for over 15 years and has continuously developed  approaches and communications needed to be effective. Serving medical offices in Minneapolis and St. Paul, you can always drop by for a meeting. But working across greater Minnesota, Wisconsin, Iowa, North Dakota and South Dakota requires a dynamic and thoughtful approach. ORI has proven success working with clinics across Wisconsin from Eau Claire to Madison, Milwaukee to Greenbay and working in the more distant cities of Des Moines, Chicago and Indianapolis. With the right technology and partnership approach, there is little or no difference to outsourcing right here in the Twin Cities. In fact, some of the best client collaborations can be the farthest away.

With ever improving and cost effective technology for online meetings, phone and video conferencing the process just keeps getting better. ORI utilizes cloud based systems that allow access from anywhere with internet service. Moreover, with proper system setup and administrative controls, ORI can be fine tuning your medical billing technology while you work and running reports and insurance verification automatically while you sleep. During the onboarding process a schedule of daily 15 minute huddles establishes consistency and perfects the workflow before transitioning to weekly, monthly and quarterly meetings. ORI’s daily dashboards in the ORI Zone keep the information on performance flowing. Perhaps the only challenge is going out for lunch together…

It may be hard to find an outsource medical billing company that meets your unique indpendent practice needs in the local context. That’s why ORI has expanded marketing efforts to service practices in neighboring states of Wisconsin, Iowa, North Dakota and South Dakota. ORI understands the challenges of independent medical practices, clinics and therapy offices. ORI also understands the demands on practice administrators and physicians and is there to support the mission and spirit of independent groups.

Call for a free assessment of your revenue cycle management that will help you understand whether outsourcing with ORI is right for you. Better yet, ORI will be in the State of Wisconsin at the Healthcare Financial Management Association’s Mega Conference this week in the Wisconsin Dells. Stop by our booth #51 in the exhibit hall. Dan Smits and Joe Kubisiak will be on hand to get the conversation started. Ask about our medical billing guarantees and free assessment of your clinic’s revenue cycle management. Lastly, don’t forget to sign up to win our “workflow enhancing” door prize. See you there!

Speak With An Expert