First of all, it’s important to know the patient journey and each employee’s role in it. For every step it takes from first contact to paid bill, knowing who is in charge of what helps your clinic’s overall processes—especially in the event of an employee taking vacation off or even resigning. Then, when adjusting long- or short-term, the team knows exactly what needs to be covered. Staff should also be requesting their time off in advance, so they have an opportunity to go over their typical duties with their coworkers. With that support, issues will be less likely to occur so the person taking a vacation can truly relax and the team won’t get stressed by tasks they’re not sure how to complete. Even if there’s not a lot of time to train, leaving process documents helps alleviate some of that stress and risk of burnout.
However, that all gets a lot more complicated if you have a small billing team of only one or two employees. Your office’s revenue depends on claims getting out quickly and correctly. It’s easy to get behind if claims start getting denied due to mistakes done by inexperienced staff trying to help out while the biller is on vacation. Plus, all of the codes and regulations take more than just a few days of training to learn, which is why billers struggle to find opportunity for vacation.
The solution: partnering with a medical billing company. Outsourcing your billing helps solve these issues whether you’ve switched over completely or have a combination of in-house and outsourced billing tasks. In general, outsourcing increase a clinic’s revenue, reduces claim coding errors, and speeds up the reimbursement process. Instead of one or two billers, you get a team of experts ready to tackle your billing needs skillfully and accurately.
If you’re still unsure how outsourced billing can be a benefit to your clinic, give the experts at Outsource Receivables Inc. a call to have a no-commitment assessment of your practice.