With the end of strict COVID regulations in sight thanks to vaccine distribution, many healthcare providers are looking forward at what changes will fade and which will stay. In general, our research has shown that digital services and systems were some of the largest challenges and opportunities that medical clinics faced and will continue to see in the future. In general, clinics should cover these three important aspects of providing accessible and safe healthcare.
Invoicing and Payments
Payment options are now one of the best things a medical office can offer their patients, but that can become confusing for clinics who do not have the proper processes in place. Clinics should offer paperless statements because of the ease and data that supports it being a more accessible option for the majority of patients. However, without the right software and systems, your patients might not trust an unsecure payment portal or your processes if you fail to send timely bills and reminders. It’s more beneficial for the medical clinics to invest in their future by finding a compliant, secure payment portal and giving your staff the time and training they need to become experts at navigating it.
Protection Against Data Breaches
With an increased focus on telehealth and digital records, medical offices should be protecting their data from ransomware with safeguards. They should have firewalls in place and multi-factor authentications for their systems. This helps prevent potential cybersecurity issues, and it also helps your clinic become a trusted source for patients. A data breach could be potentially disastrous for a medical clinic now that they have access to large amounts of personal information, medical records, and finances. It’s in everyone’s best interest to be prepared.
While a majority of clinics have adopted a telehealth option, they should expect this to continue in the future. Thus, if their solution was a temporary one, it would be in their best interest to invest in a method that is compliant and secure for their patients and HIPAA regulations. A plan for how telehealth will be used, once it’s safe to have regular in-person appointments again, should also be put into motion. When used for initial consultations or check-ins, it could even save the clinic time.
Outsource Receivables Inc. serves specialty clinics nationwide and helps them improve their revenue cycle and overall administrative duties through workflow software.