A successful clinic relies on efficiency in all aspects to support its staff, inspire positive patient experiences, and maintain a healthy cash flow. Overall, here are some essential tasks that help all types of medical clinics offer the best care and services.
Staff should be regularly trained on the technology and processes you have in place. Scheduling a yearly meeting to go over them helps everyone stay on the same page and encourage consistent systems.
There’s technology out there to optimize clinic processes, so clinics should be taking advantage of that. EHR/EMR software keeps patient data safe and organized so the office can reference it easily. Plus, it helps with their overall billing process for a smooth revenue cycle and peak medical clinic efficiency.
The world is online, and your clinic should be too. Data shows that patients are more likely to complete a bill when it’s sent online and offers a variety of online payment options. They can include paying by card, bank account, PayPal, or Apple Wallet.
Save your staff some time by offering self-scheduling options for your patients. It eliminates the back and forth, so patients know exactly what times are open in your clinic. Then the responsibility goes on them to check their schedule and find the best option. The right software will keep all of it easily updated, so staff and the patient get a confirmation of the appointment being scheduled.
Focus on Patient Experience
The more you engage with patients, the less no-shows your clinic has to worry about. Have a system in place to remind patients when their appointment is coming up whether it’s through email, text, or postcard. It’s usually a good idea to do a mixture of those and remind them a couple weeks before, and then a day before.
Stay on Top of Billing
A clinic’s billing system relies on many different parts of your clinic to work together seamlessly: front staff gathering updated information, staff taking accurate appointment notes, and billers staying current on codes and regulations. When one of those processes starts to fail, it affects the whole revenue cycle.
When you’re in need of a solution to admin and billing issues, contact the experts at Outsource Receivables Inc. Outsourcing can save you money in many ways and improve overall medical clinic efficiency—we can save our clients 15% by partnering with our experts.